Traveler Support
Traveler Support
Traveler Support

Traveler Support

 
We are currently open to make new vacation bookings for 2020 and 2021, online or via our call center at 800-742-9244. Already have a vacation booking, but need to change it? We can help you reschedule it for later this year or next. Here's some useful information to help you decide when the time is right for you to travel again.

Gazebo overlooking the Caribbean Sea, Ocho Rios, Jamaica

$250 Rebooking Discount

Don't cancel your vacation – postpone it. Pleasant Holidays is offering a $250 per booking Rebooking Discount to travelers with existing bookings for travel scheduled through August 31, 2020 whose booked flights or cruise have been canceled and/or hotel is not accepting guests.

 
Beach chairs under the shade of an umbrella

Health & Safety Protocols

Travel with confidence. From enhanced sanitation procedures to staff training, learn about the protective measures that our travel suppliers are implementing for the safety and well-being of guests and employees.

 
Signpost on the beach, Florida Keys

Destination Reopening Guide

Find out when your favorite destinations will start welcoming visitors.

Important Note: Several international countries and some U.S. States require proof of a negative COVID-19 virus test upon arrival at the traveler's expense. Testing time period requirements vary from within 72 hours to 10 days prior to arrival. Please check your destination for specific COVID-19 testing requirements, travel declarations and other information.

 
Arizona

COVID-19 Testing Resources

Several U.S. States and foreign countries require proof of a negative COVID-19 virus test prior to arrival at the visitors' expense. Traveler Declaration Forms may also be required in addition to the COVID-19 test. For your convenience, we've compiled useful links to state health departments and companies that provide testing1.

 
Lighthouse and Harbor in Hilton Head

Travel Protection Plans

Protect your vacation investment with the purchase of Pleasant Holidays' Travel Protection Plans, which offer extensive pre- and post-departure benefits including cash-back options, price protection, change coverage, trip interruption and more.

 
Park outside Denver Colorado

Policies for Customers Impacted by COVID-19 Closures

We have updated our standard Change and Cancellation policies to support customers impacted by hotel and destination closures due to COVID-19.

 
Family flying kite on beach

Book With Confidence

They say you are known by the company you keep. Since 2005, Pleasant Holidays has been a proud active member of the United States Tour Operator Association (USTOA) and its $1 Million Travelers Assistance Program, which protects your vacation investments. Now more than ever, it's important to book with someone you know will be there for you. And you can rest assured that Pleasant Holidays is here for you during and after this current time and in the brighter days ahead.

 
Traveler Resources

Traveler Resources

Your safety and well-being are our top priority. With that in mind, we have compiled information relating to travel restrictions and policies from our airline, destination and cruise partners to help guide your future travel planning decisions.

 
1This information is provided as a resource and for guidance only, and is subject to change as state and local authorities revise travel requirements and as testing locations change. Pleasant Holidays is not responsible for errors or omissions.
Not responsible for errors or omissions. [Pleasant Holidays acts only as an agent for the various travel providers shown above.]